Tesla Offline in the App? How to Get Back Online
If the Tesla app keeps showing your car as offline, start with these checks while the car is parked. Whether the car responds on Wi-Fi helps narrow down which connection is failing.
Check the Tesla account and mobile access
Sign in to the account that has access to the car and check that the car appears in the app. On the touchscreen, look for Allow Mobile Access in the Safety settings. If the car is missing after a purchase, check Tesla’s ownership transfer process first.
Test on a reliable Wi-Fi network
Connect the parked car to Wi-Fi and check whether the app can refresh the car’s status. Open the Software screen and note what it says about updates. If the app works on Wi-Fi but fails away from it, mention that difference when asking for help.
Note when the problem started
Record whether the car went offline after storage, a repair or a module replacement. If a technician has already checked the Tesla Connection screen in Service Mode, include a photo of its status. A stalled update or an offline message alone does not identify a certificate fault.
When should you check the certificates?
If the car stays offline even on working Wi-Fi and updates have also stopped, describe both symptoms in your request. TSLA will assess whether remote certificate recovery applies to your car.
Check eligibility for certificate recovery